Business Systems Analyst

Senior Business Systems Analyst

REQ ID: ID 2023-3024950

Naperville, IL (Day one on site required)

Responsible for Account Performance and Growth, Project reviews, Continuous Improvements, People Management, Trainings and Upskilling initiatives

Work closely with the customer stakeholders for strengthening relationship, seek feedback and actionize improvements, weekly, monthly and quarterly business reviews, identify new opportunities and lead account growth

Should have ability to interface with Customer stake holders (CXO, SVP, Directors) and arrive at Problem Definition / Business Case.

Would be instrumental in Delivery Led Growth by scoping new opportunities proactively.

Demand forecasting, planning and drive fulfilment with customer and internal stake holders.

Drive MSA & SOW discussions and compliance to contractual commitments, proactive proposals

Identify and close early warnings on the projects to avoid any customer escalations

Has good understanding of the delivery operational parameters and drive them to align with organization norms

Build a supportive environment to increase employee satisfaction/motivation and minimize attrition in the delivery teams

Ability to work in matrix & global environment with multiple stake holders