ServiceNow Administrator

Position is open for C2C

Role: ServiceNow Administrator

Location: Hybrid, able to go into office 3 days per week. Required to be within 25 miles to one of these locations Hartford, CT, San Antonio, TX, Aurora, IL

Duration: 6 months ( possible extension )

Visa: USC GC

PLEASE NOTE: needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening.

The ServiceNow Administrator / Production Support will be providing administration, configuration and operational support of The Hartford's ServiceNow platform.

The Administrator will be responsible for platform administration, configuration, customization, and user support. Additionally, the Admin will be responsible for ServiceNow Code migration for all releases for ServiceNow deployments and assisting with troubleshooting and resolving incidents, as well as researching ServiceNow functionality as required.

Responsibilities:

• Provide 24x7 Incident management and troubleshooting for ServiceNow related issues
• Provide root cause analysis and develop fixes for incoming incidents
• User support and issue resolution related to the ServiceNow applications
• Assign incoming incidents to other developers if they released something to Production that caused the incident
• Manage incidents/problems related to the ServiceNow platform
• Perform and Assign Peer Reviews on a round robin basis
• Migration of update sets to different instances
• Perform weekly Production release activities
• Research and apply monthly Patches
• Monitor health of the instance and mid servers
• Coordinate with ServiceNow HI Support on any Cases created by ServiceNow
• Coordinate and perform instance version family upgrades
• Install/Update Plugins
• Perform instance cloning activities
• Keep the Development team aware of issues
• Monitor and clean up system logs
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected
• Identify, analyze and resolve data and system issues of intermediate complexity
• Proven ability to automate business requests utilizing Service Catalog, Flow Designer/IntegrationHub and workflow/orchestration
• Utilize Agile methodology and the ServiceNow Agile application
• Provide functional and performance testing
• Import data into ServiceNow utilizing Scheduled Jobs, Flows, Import Sets and Transform maps
• Develop and manage operational metrics reporting and dashboards

Qualifications:

• A minimum of 3+ years developing within ServiceNow
• ServiceNow CSA Certification
• Fundamental understanding of ITIL business processes
• Experience with SamPro, Vulnerability Response, BCM, GRC/IRM, CSM a plus
• Knowledge of integrations including integrations with AWS is a must
• Experience working closely with others to capture business requirements, translate them into technical specifications and develop them within ServiceNow