National Technical Training Manager

Join Laundrylux

National Technical Training Manager

What we are looking for:

As the National Technical Training Manager, your goal is to be the subject matter expert of our products. The objective of this position is to provide the technical training and education of internal employees as well as external clients, customers, owners, distributors and technicians in the product knowledge and technical knowledge required to sell, distribute, service, install, maintain, and promote all our product lines.

We are seeking a seasoned traveler - as the position requires frequent travel within the continental United States.

Before we continue to dive into the requirements for the role let s talk about Why you should join Laundrylux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

Laundrylux Benefits:

• We offer a comprehensive health benefits package including medical and dental plans as well as 401(k) and so much more! Ask our recruiting team for more information.

Back to the role:

What you will do:

• Partners with Sr. Director of Brand Engagement to schedule and provide learner-centered, performance-based, hands-on training for new and existing installation, technical service, central station, and sales personnel.
• Partners with Sr. Director of Brand Engagement on installation & sales teams to make transition to equipment a good experience by aiding in the training of new distributors.

• Manage external training schedules with clients/distributors/technicians for all ELS sponsored training courses. Actively recruit attendees for these classes.
• Assist Technical Care team by providing support for escalating issues and/or more political based.

• Manage internal training requirements for all Laundrylux groups including, but not limited to Technical Care, Engineering and Customer Care.

• Attend distributor sales shows, industry conferences and technical events for Coin, ROUTE and OPL teams, as requested.
• Assist with the technical marketing strategy and implementation of the organization.
• Create training materials, courses, and demonstrations, including videos, procedures, and technical documents to assist Laundrylux employees as well as external distributors and technicians to service, repair and maintain all product lines.
• Manage the process of vetting and approving independent service organizations.
• Continuously analyze current procedures to effectively introduce process and efficiency improvements when necessary.
• Stay up to date with product / technical knowledge to professionally articulate equipment differentiation, specifications, benefits, and industry information.
• Ensure accurate budget spend is maintained in line with the company financial process.
• Oversee technical relationship with chemical partners.
• Oversee technical relationship with national accounts.
• Perform other duties as assigned by management.

What you should have:

• 2+ years experience in the professional and commercial laundry equipment service and sales industry.
• 3+ years experience in Product or Technical Training
• Experienced in both receiving as well as providing direction.
• Demonstrated leadership and training/teaching/coaching abilities.
• Excellent motivation and presentation skills.
• Proficiency in communications and continuous improvement methodology.
• Demonstrated ability to prioritize multiple tasks in a manner that supports the strategies of the organization.
• Excellent customer service and relationships skills.
• Associate degree and or 5+ years work experience
• Technical background and experience, with hands-on mechanical and/or electrical knowledge a strong plus.
• Analytical problem-solving skills.

Travel:

30-50% in the field. Mostly domestic U.S. and occasional Canada & Mexico. Flexibility is required, as some travel and training may be needed in other regions and may sometimes require weekend travel.

Our Values:

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.