IT Support Specialist

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. Job duties will include:

• Consulting with IT managers and other departments as required.
  
• Providing IT assistance to staff and customers.
  
• Training end-users on hardware functionality and software programs.
  
• Resolving logged errors in a timely manner.
  
• Monitoring hardware, software, and system performance metrics.
  
• Updating computer software. as well as upgrading hardware and systems.
  
• Maintaining databases and ensuring system security and integrity.
  
• Documenting processes and implementing/advancing disaster recovery efforts per industry standard
  
• Keeping track of technological advancements and trends in IT support.
  

Assisting with vSphere virtual machine environment projects and maintenance

Requirements

• Bachelors degree in computer science, information technology, or similar field
  
• Management of all aspects of Office 365, including Administration, Licensing, Exchange, Sharepoint, OneDrive, and Azure
  
• Knowledge and understanding of online domains, troubleshooting
  
• Thorough understanding of information technology and practical applications to support the company s goals.
  
• Windows Management technologies such as PowerShell, WMI, Command Line Interpreter, Event Log analysis.
  
• Ability to provide technical support and resolve support tickets in timely manner
  
• In depth knowledge of computer hardware, software, and networks
  
• Knowledge of WordPress web design a plus
  
• Must be able to work both independently and with other
  
• Barracuda product knowledge a plus
  

Benefits

PTO 18 days (Company Policy)

Federal 6 days

Employee Healthcare we have four options; one of them we cover 100% for the employee

Life Insurance - Employee policy 100% covered by HCG

Long Term Disability Insurance - Employee policy 100% covered by HCG

Identity Theft Insurance - Employee policy 100% covered by HCG

401K - with a company match of up to 3.5%

HCG also offer 401K Profit Sharing

HCG Technical- Company Laptop provided if needed

HCG brand items Clothing, Stationery, Quarterly care packs etc.