PMP Project Manager

Our client is looking for a PMP Project Manager with experience in Nortel Legacy to join their team. A security clearance is required for this role.

Job Role Description

Overall responsibility for leadership and direction of the Telephone Onsite Support, Supplies and Services (TOSSS) contract.
Oversight and timely submission of all Deliverables, including the Final Staffing Plan, Project Management Plan, Operations and Maintenance Plan, Monthly Reports (i.e., Activity and SLA Reports), Weekly Status Reports, Monthly Burndown Chart, Quarterly License and Certificate Report, and Weekly Status Meeting agendas, action items and minutes. Also prepares and conducts the Quarterly Project Management Review with the client and acts upon client feedback and requests to ensure continuous improvement and client satisfaction.
Supervision of onsite personnel (O&M Coordinators and onsite Technicians), including time reporting, scheduling, performance management and assisting with improving O&M processes. Also provides direction to Field Technicians and oversees any subcontractor personnel assigned to TOSSS.
Subcontractor management, including review of invoices, timesheets, field work orders, and collaboration with team members for overall service delivery.
Financial management, including review of subcontractor invoices, preparation of inputs for invoices such as backup documentation (e.g. labor and equipment quotes, field technician work orders, after-hours labor support, etc.) and participation in billing and invoicing reviews with
the client.
Client relationship management, serving as the primary interface with the Government, through frequent meetings and discussions with key client stakeholders (e.g., O&M managers, COR, CSU upper management), ongoing contributions to O&M process improvements, and close collaboration with other contractors supporting this client. Also develops white papers and recommendations to address system enhancements, continuous improvements and the client s mission critical tasks.

MANDATORY QUALIFICATIONS
Project Management Professional (PMP) certification and 5 years or more of project management experience with Federal government programs. 10+ years of senior program management experience acceptable in lieu of PMP.
Advanced degree in management (MBA), information systems, or computer sciences desired.
Knowledge of telecommunications systems, information technology, and Legacy/VoIP/cloud platforms and trends required. Experience with in Nortel.
Supervisory experience managing onsite and remote personnel, with ability to achieve high performance from every team member. Demonstrated ability to manage subcontractors and collaborate with other contractors supporting the client.
Excellent oral and written skills, and highly proficient in preparing reports, presentations, project plans and schedules on weekly, monthly and/or as needed basis.

SPECIFIC DUTIES
Leadership and Direction of TOSSS Contract
In-depth understanding of the requirements, deliverables, terms and conditions of the TOSSS Contract. Self-starting professional with ability to adjust to changing circumstances, while maintaining an action plan to meet client goals.
Knowledge of the client s environment, including security requirements, policies and procedures, and applicable Federal regulations.
Highly proficient at managing multiple tasks, from daily operations (staffing, reporting, and problem resolution), generating meaningful information from ticketing system databases to directing escalation procedures from start to finish for critical service affecting outages.
Demonstrated ability to achieve high performance from employees and subcontractors, inspire confidence and trust by client stakeholders, and work effectively with all parties engaged in the client s mission critical activities.
Aggressive listening skills, with attention to details and responsive to the comments/feedback from stakeholders via email/written comments and oral requests during virtual meetings/calls.
Personal interaction and engagement with CSU Leadership and stakeholders for understanding of mission critical objectives and evolving requirements.
Management of subcontractors including oversight of subcontracting agreements, performance of subcontractor personnel, and reconciliation of subcontractors invoices.
Preparation, submission and updates of contract Deliverables
At contract start-up, preparation of Project Management Plan, O&M Plan, Status Report format, Health Check Checklist, and meeting agenda and minutes format. Afterwards, updates and enhancements to each as needed.
Engage with CSU stakeholders for creation of O&M Process steps, and continuous enhancements.
Preparation of Weekly Reports capturing required data on tickets (i.e.8 categories in Service
Manager Telecom Access, Telecom Hardware, Telecom Install, Telecom MAC, Telecom
network, Telecom Viper/STE, and Telecom Voice circuits) broken out by Incidents (IM) and Service Requests (RQ) tickets; total number by tickets by site type (A, B or C), and total number of tickets by TOSS SLA types (Outage/Critical tickets), Individual Phone issue; MACs and Decommissions), and summary of work performed by TOSSS Key personnel . Weekly reports to be submitted on consistently on time on date scheduled.
Preparation of Monthly Activity Report and Monthly SLA Report
Design and delivery of the Quarterly License and Certificate Report
Design and delivery of Quarterly Program Management Reviews PowerPoint presentation to cover major successes/benefits to client, program roadmap, staffing, funding and invoice tracking, and major challenges/risks.
Review of input for invoices, collection of documentation backup (i.e., copies of quotes, quote approvals, and signed work orders) and assistance to Director of Administration on billing issues and preparation of monthly Burn Down Chart for inclusion in Monthly Activity Report.
Preparation of After Action Reports in cases where Outages/critical tickets missed SLAs, or other circumstances prevented the timely completion of Critical/High tickets.

Daily Operations and Tasks
Lead weekly Status Meetings that include CSU stakeholders/leadership, other contractors, COR and members of the O&M team to discuss high level operational issues, staffing, risks and challenges facing TOSSS that may need CSU intervention. Set agenda, document action items and distribute minutes within 3 working days of meetings.
Lead/participate in scheduled O&M meetings with CSU representatives and O&M Coordinators and onsite Techs to review ticket tagging procedures, issues and dependencies; ensure compliance with O&M process steps and provide recommendations for process improvements.
Supervise onsite personnel coordinate coverage schedules/shifts (including planned/unplanned absences or vacations); review weekly hours for subcontractor personnel; and ensure completion of client required training. Address performance issues and advocate for proper access to tools and systems in order to perform work.
Coordinate with FSO on security paperwork if needed for field technician access to client remote offices; inspect VAR expiration dates for onsite personnel and identified field technicians expected to support A sites.
Work with Procurement Manager for creation of labor hours and equipment/supplies quotes, submission to CSU for approval, and assist archiving of quotes and backup documentation to the TEAMs TOSSS Billing folder.
Routinely upload copies of minutes, reports, deliverables, quotes, backup documentation, and other pertinent materials that need to be archived for proof of performance and/or historical references.
At least weekly review of Service Manager data dumps to calculate and track open and closed tickets by 8 SM labels, and by SLA targets.
Collaborate with Director of Operations to create, execute, track and frequently report on the renewal of Security Certificates before expirations at connected and non
connected sites.
Continuously assess other client needs for support, develop recommendations and solutions to meet client needs