Program Manager

Responsibilities:
• Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
• Partner with cross functional teams to develop and maintain strategic roadmaps to drive customer retention and expansion
• Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness
• Continually assess operational risks and leverage the operational understanding of client / stakeholder processes to develop and implement corrective action plans globally
• Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
• Leverage strong interpersonal skills to establish trusted advisor relationships with clients
• Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
• Lead expansion and efficiency projects including change requests