Aftercare Coordinator

Aftercare Coordinator

28,000 - 30,000 per annum

Redhill, Surrey

Permanent, full-time

Do you have a keen eye for detail and a passion for providing exemplary aftercare services? We are seeking an organized and proactive Aftercare Coordinator to join our client which are a rapidly growing M&E contracting business.

In this pivotal role, you will manage all aspects of the aftercare process from initial defect reporting to timely resolution. Your focus on upholding quality standards and enhancing the customer experience will be integral to our continued success.

If you are a natural problem-solver who thrives in a fast-paced environment, this is a superb opportunity to make your mark.

As the Aftercare Coordinator, your responsibilities will include:

Receiving, documenting and managing defect reports from clients

Coordinating with occupiers to arrange suitable times for engineers to attend site and address reported issues

Scheduling and allocating engineers for defect repairs

Providing updates to clients and management

Upholding a commitment to health & safety regulations

Conducting post repair follow ups with clients

Use of project management software

To excel in this role, you will possess:

The ability to manage multiple tasks and priorities simultaneously.

Excellent interpersonal and communication skills to effectively liaise with clients, engineers, and senior management

An analytical mindset to interpret data

Have problem solving skills

Ideally a strong understanding of health and safety regulations within the construction industry.

This is a very busy role but the environment is relaxed and friendly.

It is office-based Monday to Friday with working hours of 8/9am to 5pm.

Application questions to consider:

• Do you live close to Redhill Surrey?
  
• Do you have experience within construction or M&E contracting?
  
• Are you familiar with project management software?
  
• Are you happy being office based Monday to Friday?
  

If you are ready to take on an integral role driving customer satisfaction in a high-performing M&E contracting business, we want to hear from you. Apply now or contact us to learn more about this exciting opportunity.