Mobile Device Support Specialist

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At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe.

Lucayan Technology LLC is hiring a Mobile Device Support Specialist to support the United States Special Operations Command (USSOCOM) Information Technology Enterprise Operations and Maintenance Contract (IT EOM). USSOCOM requires comprehensive worldwide information technology (IT) support to operate and maintain the Special Operations Forces (SOF) Information Enterprise (SIE).

Mobile Device Support Specialist with experience in supporting applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, etc.). Responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems.

General duties include:

Device Hardware from multiple vendors such as Apple, BlackBerry, and Samsung Mobile Device Software Operating Systems from multiple vendors such as iOS, Android, and BlackBerry

• Manage trouble tickets using the client designated corporate ticketing system
• Provide basic troubleshooting and problem resolution proficiencies in the following: Mobile
• Manage cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed
• Administer MDM accounts directly related to the mobile device such in support of login
• Download users singing and encryption certs from DISA and install on the individual user’s device
• Troubleshoot and resolve mobile device issues or problems with device hardware and software
• Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
• Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
• Assist in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs)
• Support HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures
• Provide user familiarization and guidance for client designated enterprise mobile device functions as requested
• Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required
• Configure and enterprise enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments
• Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices
• Adhere to client property processes in accordance with client policy
• Process replacement devices (seed stock) between vendor and end users as required

• Clearance Requirements: Active TS/SCI clearance required
• Education Requirements: None
• Certification Requirements:
• DoDD 8570-M IAT II *

• Experience Requirements:
• Knowledge of iPhone and Samsung hand held devices a plus.

• Medical/dental plans w/FSA & HSA options
• Vision Plan
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401k
• 2 weeks PTO
• 10 Paid Federal Holidays
• Workers Compensation
• Commuter Benefits