Floor Manager
Posted on :
10-07-2023
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position Title: Floor Manager
Department: Operations
Reports to: Store Manager
Designation: Exempt
Relates to: All internal and external stakeholders.
POSITION PURPOSE: The purpose of this position is to give support to the general operations of the store. Working along with the Store Manager, the incumbent will oversee the floor operations daily, in addition to performing administrative tasks. The Floor Manager will function as a contact in the absence of the Store Manager, to respond to all matters of operational relevance.
This position performs duties in some or all the following areas:
1. Customer Relationship Management
2. Operation Compliance – Renewals of Licenses
3. Staff Schedule
4. Cash Management
5. Opening & Closing of location
6. Employee Relations & Engagement
7. Staff Compliance
8. Inventory Management
9. Stock Taking
10. Purchasing
11. Merchandising
12. Employee Training & Development
13. Performance Management
14. Employee Coaching & Progressive Discipline
15. General Administrative Duties
SUPERVISORY RESPONSIBILITY:
This position will have supervisory responsibilities in the absence of the Store Manager and will be required to show up to work at least 20-30 minutes before opening hours.
This document describes the work that should normally be done. It should be borne in mind that no frame of reference is complete and the use of one’s initiative and discretion must always be a guiding factor.
ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance of the position:
SUPPORTIVE FUNCTIONS:
In addition to the performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the requirements of Fontana Limited.
Other:
QUALIFICATION STANDARDS
EXPERIENCE; EDUCATION OR CERTIFICATION
SKILLS AND KNOWLEDGE
PERSONAL CHARACTERISTICS
Department: Operations
Reports to: Store Manager
Designation: Exempt
Relates to: All internal and external stakeholders.
POSITION PURPOSE: The purpose of this position is to give support to the general operations of the store. Working along with the Store Manager, the incumbent will oversee the floor operations daily, in addition to performing administrative tasks. The Floor Manager will function as a contact in the absence of the Store Manager, to respond to all matters of operational relevance.
This position performs duties in some or all the following areas:
1. Customer Relationship Management
2. Operation Compliance – Renewals of Licenses
3. Staff Schedule
4. Cash Management
5. Opening & Closing of location
6. Employee Relations & Engagement
7. Staff Compliance
8. Inventory Management
9. Stock Taking
10. Purchasing
11. Merchandising
12. Employee Training & Development
13. Performance Management
14. Employee Coaching & Progressive Discipline
15. General Administrative Duties
SUPERVISORY RESPONSIBILITY:
This position will have supervisory responsibilities in the absence of the Store Manager and will be required to show up to work at least 20-30 minutes before opening hours.
This document describes the work that should normally be done. It should be borne in mind that no frame of reference is complete and the use of one’s initiative and discretion must always be a guiding factor.
ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Overseeing daily store operations.
- Ensure customer satisfaction during all interaction stages.
- Resolve customer’s matters and communicate any request for further action.
- Ensure departments are properly manned to service customers daily.
- Maintains quality service by establishing and enforcing organization standards.
- Create a staff schedule.
- Assist in the opening and closing of the store.
- Assist with the purchasing of merchandise.
- Assist with merchandising as necessary.
- Assist with staff training needs.
- Implement staff engagement activities to boost morale.
- Process requests for deletes, voids, and re-printing of receipts, discounts, and exchanges at the cash register.
- Oversee all cashiers’ activities (operations, float, and check-off)
- Proper merchandising of goods in store.
- Implement policies, procedures, and protocols as required to aid in operational development.
- Ensure general company policy adherence by team members.
- Assist cashiers at the opening of business.
- Checking off cashiers at the end of their shift.
- Assist with the implementation or communication of HR policies/procedures.
- Ensure security guidelines are implemented and adhered to by all team members.
- Assist in stock-taking and inventory management.
- Ensure the floor is uniquely merchandised to create eye-catching displays.
- Monitoring and maintaining current inventory levels, including reconciling stock counts to computer reports.
- Execute appropriate discounts to relevant customers and staff.
- Any other reasonable duties as directed by a supervisor or manager.
SUPPORTIVE FUNCTIONS:
In addition to the performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the requirements of Fontana Limited.
Other:
- To properly service our clients, you may be required to work outside of our scheduled business hours.
- Timely execution of duties in keeping with pre-arranged schedule.
- Care and diligence in protecting the organization’s assets and human capital.
- This position requires flexibility from the team member.
- You will be required to work on a shift, which will include weekends and public holidays.
QUALIFICATION STANDARDS
- Working Environment / Physical Activities:
- Considerable physical activity.
- Will require long working hours.
- Work is normally performed in a typical open-layout environment.
- Will be required to lift to 50 lbs.
EXPERIENCE; EDUCATION OR CERTIFICATION
- Bachelor’s Degree in Business Administration or equivalent
- Minimum Associate Degree.
- At least 4 years of work experience at a management or supervisor level (Retail base a plus)
- Customer Service / Sales Training
- Certificate in Supervisory Management
- Certificate in Computer Skills/Training (Microsoft Office Suite)
SKILLS AND KNOWLEDGE
- Retail store management/supervision
- Knowledge and ability to train new hires.
- Knowledge of in-store operations.
- Must have good communication skills.
- Knowledge of supplies, equipment, and/or services.
- Ordering to maintain stock and inventory management.
- Ability to reconcile stock counts to report data.
- Database management skills.
- Ability to analyze and solve problems.
- Ability to prepare routine administrative paperwork.
- Clerical, word processing, and/or office skills.
- Strong problem-solving and creative skills and the ability to exercise sound judgment.
- Ability to make decisions based on accurate and timely analyses.
- Strong interpersonal skills, the ability to communicate (verbal, listening, writing), and manage well at all levels of the organization and with staff at remote locations is essential.
- Must be detailed oriented and a multitasker with superb organizational skills.
- Must possess a high level of integrity and dependability with a strong sense of urgency.
- Willingness to demonstrate lateral service and support in a cooperative and pleasant manner for the overall good of the company.
PERSONAL CHARACTERISTICS
- Excellent interpersonal and team skills, extremely collegial
- Outstanding communication skills, written and oral.
- Possess leadership qualities.
- Demonstrated resourcefulness and good judgment.
- Self-motivated; Hands-on, leads by example.
- Values diversity of thought, backgrounds, and perspectives.
- Ability to multi-task while maintaining vigilant attention to detail.
- Integrity/ethics beyond reproach
- Constantly looking to apply best practices.
- Predisposition to mentor and subsequently increase responsibilities as team develop.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
