Pharmacy Technician - Part Time
Posted on :
30-11-2022
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Job Description
Pharmacy Technician Cavan - Part Time(4 Days)
Teamworx are delighted to be recruiting a part time Pharmacy Technicianfor our client based in Cavan. Our client is a leading Irish pharmacy chain with 37 branches nationwide and over 500
Key Responsibilities
- Always adhere to company practices and procedures
- Always conduct yourself in a professional manner, representing the core values of the companies brand - Loyalty, Integrity, Commitment, and Inventiveness
- Develop strong working relationships with colleagues, management, reps, and the Support Office
- Carry out all reasonable tasks and requests as assigned by Manager/supervisor/ pharmacist
- Ensure discretion and confidentiality are always maintained
Customer Service
Pro-actively always deliver excellence in customer service at the OTC Counter to include:
- Listening skills
- Product or service information
- Demonstrate excellent product knowledge across all product ranges
- Ensure timely follow through on all promises / queries made to customers and other health care professionals
- Professionally handle potentially irate customers in an appropriate and sympathetic manner, endeavouring to find a satisfactory solution
- Ensure timely follow through on all customer complaints and resolve at local
- Escalate to a supervising pharmacist as and when appropriate
- Ensure telephone queries are answered promptly and satisfactorily
Pharmacy Services/Dispensing
- Strictly follow and provide an efficient customer/patient service while maintaining an appropriate level of professionalism in the dispensary
- Strictly follow the pharmacy system of dispensing, so customers are dealt with in order, thereby delivering a positive customer experience
- Pro-actively counsel customers on every new item on their prescription and on how to appropriately use
- Strictly comply with PSI guidelines for dispensing all medicine types/classes
- Dispense RX accurately and in a timely fashion
- Report RX errors immediately to supervising pharmacist and record in error reporting documentation
- Strictly comply with PSI and company policy for the dispensing of methadone or psychiatric medicines(where applicable)
- Answer all customer/patient queries, providing professional advice, seeking opportunities to sell associated products or services where appropriate
- Ensure consultation services and consultation room are fully utilised
- Ensure the dispensary fridge temperatures & humidity readings are taken and recorded daily and any faults noted and reported to the supervising pharmacist
- Ensure all out of date stock and monthly wastage sheets are faxed to
- appropriate personnel in support office
- Ensure all dispensary associated documentation are completed accurately and on time
- Ensure all items required for the dispensary are ordered accurately and on time , vials / bottles
- Ensure timely follow through on all items in dispensary handover diary
- Undertake cholesterol testing & other such techniques as per Superintendent s request
Dispensary Operations
- Support the Pharmacy Manager within the store in Stock Management
- Support Pharmacy Manager in OTC Counter Presentation Standards in line with health, safety and security standards and company hygiene standards
- Take responsibility for the accurate and timely completion of all associated administration, documentation, and paperwork (both internal and external)
Financial Management
Support Managing Supervising Pharmacist / Pharmacist in the accurate and timely management of the following:
- HSE reconciliation and claims
- Doctors loans and owing s
- Reclaims and rejects
- High-tech fees
- Unlicensed medicine payments
- Hardship scheme payments
- Achieve agreed personal revenue goals and growth targets
- Support the Pharmacy Manager in driving sales
Qualifications & Experience:
- IPU Pharmacy Technician course or Higher Certificate in Pharmacy Technician Studies
- 2 years pharmacy experience in a Pharmacy Technician role is preferable
Skills Required:
- Excellent communication skills, both written and verbal
- Ability to use discretion when addressing customer queries and to treat
- customer s information confidentially
- Good attention to detail is essential
- Organised with a proven ability to multi-task successfully under pressure
- Ability to work on own initiative and as part of a team
- Basic IT skills are an advantage
If you are ready to make the next step in your career with an amazing company call Elaine or Arran onto discuss this opportunity in more detail!
Excellent communication skills, both written and verbal Ability to use discretion when addressing customer queries and to treat customer s information confidentially Good attention to detail is essential Organised with a proven ability to multi-task successfully under pressure
Employment Type
Full Time
Key Skills
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