CRM Manager all genders

Your Job

Customer Relationships & As CRM Manager (all genders) you will be responsible for the future of our CRM set-up at GG Brands and for the customer journey of our two brands JewelCandle and OZO . The position offers a lot of development potential as you will be responsible for one of the biggest growth Initially, the focus of your work will be in the area of email marketing; prospectively, you will develop a cross-channel existing customer strategy from the ground up with the goal of increasing retention rates and sustainably increasing You will work closely with other marketing functions and interfaces in the company to develop and implement campaign Our office is located in the heart of Berlin, but you can also work mobile 10 days per

Your mission

• You are responsible for our CRM measures across countries and brands, build and expand the channel and develop a sustainable retention
• With your email campaigns, you promote awareness of our brands and build relationships with our customers by activating, retaining and reactivating
• You plan, design and optimize our newsletter campaigns and develop a sound segmentation You will work closely with the Campaign Management, Visual Content, Copy Writer & BI
• You will intensively study the characteristics and needs of our customer base and, on this basis, develop measures with which you can specifically address the individual segments and which offer the customers added
• You will also support the development and implementation of automated life cycle programs, cross-country and cross-channel CRM campaigns (email, offline and online) as well as a functioning referral and VIP
• You support the store team in researching & implementing new, customer-relevant features to specifically improve your

Your experience

• You have at least five years of relevant professional experience in CRM, preferably from an e-commerce company or agency and want to take the next professional
• You will have strategic responsibility for CRM in this role, but must be prepared to take on operational implementation initially until your team grows with
• It is important that you are very skilled with setting up and controlling automated workflows (transactional emails, emails based on customer/purchasing behavior, ) and are not afraid to implement
• Furthermore, you should have already worked with common CRM tools ( Klaviyo, Emarsys) and be familiar with Google Analytics or browser push
• Numbers, data, facts: For this position, you need to be analytically strong and know elementary CRM KPIs to regularly check the success of your
• You should also be curious and creative and have a good feel for our customers &
• You will be part of a friendly marketing team that is looking forward to working with You should be able to work independently and on your own responsibility and convince with a structured way of
• Fluent English is a prerequisite for this

Our offer

• We offer you a competitive and performance-based salary depending on your previous experience as well as a contribution to the company pension In addition, you can enjoy numerous benefits through access to our corporate benefits partner program and a staff discount of up to 40% on our entire product
• Delicious coffee, drinks, fruit and snacks will brighten up your day at the Plus, our office smells incomparably better than most: Just light your favorite scented candle when needed!
• Don't miss: Our regular team meals and company events ensure fun and a team
• Work-life balance: We offer flexible and family-friendly working hours so that friends, hobbies and family can also find an important place in your You can work with us on a mobile basis for up to 10 days per month, 2-3 days of which can even be spent abroad in
• We value diversity and strive for a discrimination-free recruiting and people

How to apply

• You want to grow with us? Click on "Apply" and upload your resume (German or English) and your A cover letter is not necessary, but you are welcome to use it to present We would be happy to receive a short answer to your first questions about your experience as well as an indication of your salary expectations and your earliest possible starting
• If we have received your application successfully, you will receive an automatic confirmation of
• As soon as we have been able to check your documents, we will get back to you to clarify any open questions or to give you feedback on your
• Initial interviews are initially conducted However, if the interviews are more in-depth, we would like to get to know you in the Dress code: As you like
• If you have any questions in advance, please contact Inike Rosenbach, Head of People & Organization, at + We are looking forward to receiving your documents!