Technical Support Analyst Senior
Posted on :
12-01-2023
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
12-01-2023
Job Description
Client Details:
Our client is a highly successful international company who is offering a remote or hybrid or office based role, you can This client looks for high achievers who wish to work with the best on a global playing
Role Responsibilities:
- Providing 2nd level technical support by resolving technical issues with customers and meeting
- Handling all customer issues including troubleshooting / providing feedback to the
- Following up on support issues, which include collaborating with both the customer and R&D
- Gathering information for cost
- Creating preliminary technical resource allocation
- Providing technical input and
- Performing technical troubleshooting and consulting with development teams to resolve
- Conducting performance testing, tuning and backup recovery of the
- Working different business times and on-call 24 hs / 7 days, shift work, stand by support and working on weeknights / weekends / public holidays is
- Ad-hoc occasional travel to customer
Preferred Qualifications:
- Degree or Diploma in Information Technology; Computer Science, Engineering, or equivalent experience
Relevant Skills / Experience:
- 5+ years experience in software industry or related fields
- Expert in operation support, billing systems and other technical areas Oracle database, RedHat Linux or Unix OS
- Experience with complex software system architecture and operation
- Basic knowledge of Telecommunication environment and customer services procedures
- Customer-facing skills to perform on-site support for customers who have purchased the services
Work Location / Type:
- Work from Home, in-office, or hybrid
PS Even if you feel you don t have all the skills listed or if this spec isn t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest For a more comprehensive and updated list of opportunities that we have on offer, do visit our website -
Telecommunications, Technical Support, Linux / Unix, Oracle
Employment Type
Full Time
Key Skills
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