Account Manager

Principle duties:

• Provide timely and accurate information to incoming customer order status and product requests
  
• Process customer orders/changes according to established policies and procedures
  
• Process customer RMA according to established policies and procedures
  
• Work closely with the engineering and production managers to ensure accurate WO expectations
  

• Must partner with the purchasing, engineering and production department to provide customers with service
  

• Must address customer inquiries and ensure effective and long-term satisfaction/problem resolution
  
• Participate in company or special training classes with emphasis on employee improvement
  
• Provide timely feedback to the company regarding customer concerns
  
• Perform other related duties as assigned
  

Requirements

Education:

Bachelors Degree in Business or related

Essential skills and experience:

• Technical knowledge of PCB manufacturing
  

• Excellent interpersonal and communication skills by phone, e-mail, in-person
  
• Requires resolve to follow through until satisfactory resolution is made
  
• Time management: ability to organize and manage multiple priorities
  
• Basic Microsoft Office proficiency: Word and Excel
  
• Ability to work well independently and within a team
  
• Ability to gather and analyze information
  
• Ability to learn through shadowing and following documented procedures
  
• Ability to work under pressure
  
• Commitment to company values
  
• Customer service experience
  
• Strong customer orientation
  
• Basic computer proficiency: ability to learn and use ERP system
  

• Nonessential skills and experience:
  

• Customer service experience in a manufacturing environment
  

Working knowledge of AS9100, ISO 13485