Customer Success Manager

JOB DESCRIPTION

Title: Account Manager

Job Location: Chennai. India

Reports to: Delivery Head

Summary of the profile:

We are looking for a high energy, passionate individual with a proven track record of success managing a portfolio of customers to join our team as an Account Manager.

What you ll do here:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
• Documentation of the outcome of the client interactions
• Understanding of company capabilities and service, and effectively communicates all offerings to the client
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable
• Communicates the client's goals and represent the client's interests to the Team
• Coordinating the requirements with the internal development teams
• Manage and coordinate other activities of Account Management
• Closely monitor campaigns and ensure the effectiveness of Communication
• Manage customer expectation with respect to deliverables
• Suggest new ideas for improvised communication and customer engagement

What you will need to thrive:

• Any Bachelor s Degree with 5-8 years experience required in similar role with knowledge of the interactive space and IT Industry
• 5-8 years experience required in similar role with knowledge of the interactive space
• Experience of having worked on local or regional accounts would be an added advantage
• Digital Agency background is desired
• General knowledge of digital design a plus
• Ability to think creatively and prioritize rapidly, as well as manage multiple initiatives simultaneously
• Energetic, self-motivated and flexible to corporate pace as well as the dynamics of working with multidisciplinary internal teams
• Personable and able to interact well with co-workers, customers, and vendors

Remote Work :

No