Junior Technical Support Engineer

SysAid is a service automation company delivering software for organizations that want to get more Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the We do the heavy lifting for IT and anyone delivering services in the digital workspace by leveraging automation, analytics, and

As we keep our expected growth, we are looking for a Customer Support Specialist to join our This can be an excellent opportunity for you to gain experience in ITIL best practices and procedures, work with global clients and join a team of

What will you be doing?

• Provide technical support to ensure an excellent customer
• Manage the onboarding process of new
• Analyze, prioritize, and troubleshoot technical
• Take ownership of customer issues reported, see problems through to resolution and escalate rare events to Support
• Use tools and troubleshooting

Requirements :

• Desire and motivation to develop your technical skills by support for a software/SAAS
• Having former experience as a support representative/ Customer Support/ IT Support Specialist
• A conversational English
• Quick learner with a desire to learn new tools and
• Team player with excellent interpersonal

Remote Work :

Yes

Employment Type :

Full-time