Incident & Change Desk
Posted on :
29-01-2023
Employer Active
1 Vacancy
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Job Description
Responsibilities:
• implement all simple and standard changes requested by the customer with full end-to-end responsibility
• Support the delivery teams on simple change requests
• Validate entry data for each change request.
• Coordinates between different teams involved in the change implementation
• Monitor and report quality of first time right and on-time change implementation.
• Ensure and monitor delivery of change implementation within customer agreed down time.
• Assess, prioritize, respond and report on time for expedited requests.
• Continual customer communication during change requests lifetime
• Accurate reporting for all change requests
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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