Incident Management Jobs in Cairo

System Monitoring and Continuity: Continuously monitor dashboards and system alerts in real-time to ensure all current systems maintain required levels of availability and performance, thereby ensuring operational continuity. Issue Detection and Remediation: Leverage monitoring sys More...

Responsibilities: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency an More...

Our client believes that innovative ideas create lasting partnerships by delivering exceptional service, whilst having some fun along the way! They pride themselves on offering a unique service in web development, social media marketing, videos, telemarketing, email marketing and grap More...

Provide communication and escalation throughout the incident per the Security Incident Management process Prioritize and differentiate between potential intrusion attempts and determine to treat the alert as a security incident and assign a severity level to apply proper mitigation More...

Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes Communicate dire More...

Responsibilities: Planning for different VAS services withing the customer network Working on Antispam and Antispoof nodes rules and configuration Working on optimizing the customer network VAS KPIs and ensure continuous enhancement Supporting in EMA/EMM solutions Help with Assu More...

Senior Site Reliability Engineer I 3 above years experience in architecting, developing, operating and troubleshooting Kubernetes clusters and/or other highly available systems at scale. Preferable - hands on experience with deploying and operating KONG as API GW or Ingress cont More...

Work with clients to understand their business processes, needs and requirements and provide guidance on best practices for leveraging the ServiceNow platform. Configure and customize the ServiceNow platform, including Incident Management, Problem Management, Change Management, Asse More...

Review and suggest potential design enhancements based on incidents’ lessons learned. Analyze reoccurring faults and arrange permanent fix plans. Set the foundation for continuous service improvement (technical improvement of the customer’s connectivity services and op More...

. Provide German-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems. . Document and track all customer interactions and resolutions accurately in the ticketing system. . Escalate complex or unresolved i More...

. Provide Turkish-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems. . Document and track all customer interactions and resolutions accurately in the ticketing system. . Escalate complex or unresolved More...

Devops Experience: Associate - L2 (3-5 Years) Location : Gurgaon Strong knowledge on Linux and Windows platformsManage a number of java application servers, which can include Tomcat, Jboss and other application serversPerform the installation and high performance configuration of: Apa More...

Responsibilities: Lead the design, implementation, and deployment of ITSM and ITOM solutions for our clients, ensuring alignment with their business objectives and requirements. Serve as the subject matter expert for ITSM and ITOM processes and best practices, providing guidance an More...

Design of Network Infrastructure Ensure the operational stability of the network Diagnose and troubleshoot complex network issues Provide Level 2-3+ support for any network or security issues, including escalations from the NOC team Participate with the team in change and incide More...

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to qualit More...

Responsibilities: Review & update the travel policy whenever needed to reflect the changes in the business needs and present to approval for the concerned stakeholders Receive, review and process business travel requests in a timely manner in accordance with the approved travel More...

Responsibilities: Reading customer orders accurately. Locating and selecting the specific warehouse items to fulfill the customer's order. Operating forklifts and other warehouse machinery to stack items and prepare orders for shipping. Placing the prepared orders in the cor More...

Review and suggest potential design enhancements based on incidents’ lessons learned. Analyze reoccurring faults and arrange permanent fix plans. Set the foundation for continuous service improvement (technical improvement of the customer’s connectivity services and op More...

Responsibilities: Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices More...

The Fabrication Manager is responsible for the most effective and efficient use of fabrication, while maintaining accuracy and quality. This position reports directly to the Operations Manager and is responsible for employees workflow in the Fabrication department.Duties/Responsibi More...