(Junior) Customer Support Manager International (m/f/d)

THIS IS yfood!

Do you enjoy direct customer contact and have an open, outgoing personality? Do you define yourself through a strong service orientation and a great sense of responsibility?
Are you reliable, work in a structured and efficient way and always keep on top of things? Then you are exactly right for us! Join our team and help yfood reach further across Europe!

YOUR MISSION

• You will be the main CS Manager for our English speaking customers and assist them with their questions and concerns.
• As member of our international team you will also support our English speaking customers.
• As part of the Operations department, you will work closely with other teams to ensure that our customers always receive the most up-to-date information.
• As part of our international team, you will be closely coordinated to help build yfood into an international brand.
• You will help refine our processes and provide data-driven recommendations for the further expansion of our international markets.

WHAT YOU NEED TO SUCCEED

• Successfully completed commercial training, studies or similar qualification
• Previous professional experience in direct customer contact is an advantage
• Excellent written and spoken English skills
• Ideal but not necessary: 2rd language (Polish, German or French)
• Ideal but not necessary: Basic knowledge of ecommerce/yfood
• Ideal but not necessary: Firsthand experience with customer support tools (Zendesk or similar)

(WH)yfood?

• We promote equal opportunities and value diversity. We are committed to creating an inclusive environment for all employees.
• Holidays are important. That's why we give you 30 days of paid leave a year.
• Agility is key. That's why we work in a hybrid working model and offer you the opportunity to work with Workation from other EU countries.
• yfood cares. With a subsidised membership at Qualitrain you can keep yourself fit for only 29 per month. For this purpose, we offer workshops and campaigns (e.g. step challenge for a good cause) as part of our health management.
• Stay mobile. We contribute 30 to your MVV ticket and offer you the opportunity to use JobRad to lease a bike at a reduced price.
• Train your taste buds. Everyone who wants to is part of our Sensory Team. So try new products, varieties or flavours before anyone else. Otherwise, there's as much yfood as you can carry, free of charge for you, of course.
• As a start-up, you often have to deal with clich s. But some of them are true. That's why we also offer a fruit basket, your free caffeine kick or simple glass of water.
• Come as you are. Whether in a suit or a unicorn onesie. We don't have a dress code.