"IT Service Desk Technician"

Schedule: 1130-2000, shifts varied throughout week

Shift: 8hr (x5) Evening

Schedule: 1130-2000, shifts varied throughout week

Required Skills:

• Minimum of 1 to 2 years' experience with installation and configuration of Windows 7 & Windows 10.
• Hardware Refresh Experience, Outstanding Customer Service Skills, knowledge of PXE Boot, Desktop Troubleshooting, Configuring Printers and Peripheral Devices (Scanners, Credit Card Readers, Signature Pads).
• Basic understanding of networking, telecom and SCCM a big plus.

Description:

• Follows established process and procedures to deliver, configure, monitor, test, maintain and troubleshoot end-point devices, applications or networks. Performs accurate documentation. Read and interpret technical documentation to complete moves, changes, and break/fix for hardware or software components. Participates on cross functional, integrated teams to troubleshoot moderately complex issues.
• Acts as a liaison between customers and vendors to ensure requests, issues and problems are resolved in a timely manner.
• Functions under direct supervision and may be required to be on call.

Preferred Education/Experience/Specialized Skills/Certification:

• Two years' experience in IT, A+, Network+, CCENT, CNTS,ACIS certification preferred, Bachelor's degree.

Shift: 8hr (x5) Evening

Schedule: 1130-2000, shifts varied throughout week