Patient Services Representative

1840396 - Patient Services Representative Job Duration: 13 Shift: Day 5x8-Hour (08:00 - 17:00) Job Location: 5525 Etiwanda Avenue #224/#320 Tarzana, CA 91356 Description: JOB TITLE = Call Center PSR - VIM - Tarzana This position is a TEMP ROLE AND ON-SITE. LOCATION = 18133 Ventura Blvd, Ste 405, Tarzana, CA 91356 (candidates may be pulled to cover at any of 4 Tarzana sites as needed due to staffing shortages) ONSITE ORIENTATION / TRAINING = May occur at an alternate location with an alternate schedule. Will be discussed during interview and noted in offer details. SHIFT HOURS = 7:45am-4:45pm / 8am-5pm / 8:30am-5:30pm (on demand of the site needs) SCHEDULE DAYS = M-F INTERVIEW TYPE = Teams virtual interview DURATION = 13 weeks ONBOARDING TIME = expect 4 weeks from offer acceptance to start date. REQUIRED QUALIFICATIONS: High School Diploma Fully vaccinated and boosted for COVID Experience with medical insurance, referral processes, and benefit plans 6+ months recent experience working in an outpatient clinic or medical office setting Ability to read, understand, and respond to detailed oral and written instructions Candidates MUST be LOCAL to the job; no more than one hour commute away, preferably 1/2 hour commute. PREFERRED QUALIFICATIONS: Associates degree or higher college education 2+ years' recent experience working as a Patient Service Representative Experience with CS-Link/Epic Understanding of medical terminology PRIMARY DUTIES & RESPONSIBILITIES: Primary point of contact for patient relations in person and by phone Greet patients and assist in resolving patient concerns and escalating as appropriate Check patients in/out and collect co-payments, give receipts, and reconcile payments Verify patient demographics and insurance information in CS-Link/Epic Schedule appointments and complete patient registration Process and track referrals and authorizations for various insurance types Handle patient/provider correspondence Explains polices, procedures, or services to patients Sanitize workspace using provided supplies and following department guidelines NOTE: These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice. PR - $23.50