Solution Architect

Responsibilities:

• E2E Field responsibility and Solution ownership
• Customer support request handling (CSR) follow-up and take a role in complex troubleshooting
• Analyze problems and identify suitable solutions to these problems
• Working on complex troubleshooting, using support tools and according to global support processes and procedures.
• In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user-friendly. Document these possible improvements in Requirement Specifications as guidance to the design of new generations of the products.
• Identifying new business opportunities
• Developing and maintaining relationships with Customer
• Actively engage in communication with other engineers for the purpose of knowledge sharing etc
• Notification of process problems and irregularities to the responsible management. These problems/irregularities may be within the own organization or within any of the organizations within Ericsson handling customer support requests.
• Registration of new known solutions and updating of existing known solutions based on the answers/solutions developed within own Line-organization or received from elsewhere.