Implementation Manager

SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.

We are looking for an Implementation Manager who will join our global Professional Services team to manage the implementation processes of our product. This position will require you practical experience designing and implementing ITIL assessments and procedures, and solid project management skills.

What will you be doing:

• Leading customers, through the implementation process with a primary focus on off-site implementations (via scheduled sessions using web conferencing).
• Understanding the business processes, application environment, and customers requirements.
• Managing client expectations and internal deadlines to ensure timely and successful implementations.
• Providing technical consultation to cross-functional teams through extensive product knowledge.
• Maintaining technical proficiency through self-training.

Requirements :

• Thorough understanding of IT Service Management and ITIL best practices.
• 3+ years of experience conducting assessments, designing processes and implementing service management solutions.
• ITIL Foundation Certificate.
• Demonstrated project and technical leadership experience handling multiple projects simultaneously.
• A team player that provides guidance and leadership to the customer and SysAid teams.
• Strong oral and written English communication skills. Ability to create and deliver presentations to all business levels.
• Ability to travel

Remote Work :

Yes

Employment Type :

Full-time