Customer Service (m/f/d) for a digital shopping mall

Maybe you (m/f/d) already know our client from banner ads on your social networks. Online shopping is convenient and, when combined with great value for money and bargains, is even cheaper than shopping in brick-and-mortar retail. Our client provides you with a wide variety of products from a large number of manufacturers and suppliers. This online portal offers its products without having to go through the wholesale trade - and thus very cheaply. For the customer care department we are looking for you (m/f/d): you are going to make the shopping experience unforgettable for the customer and create a long lasting realtionship, based on loyalty and trust. Typical questions arise regarding the payment methods (only certified payment service providers are allowed), delivery times and, if necessary, customs formalities, returns or complaints.

You are most suitable for this position if you can identify yourself with the following requirements:

• Passion for customer service
• Experience in a call center environment is a big advantage
• Equipped with basic principles of information technology
• Ability to contribute experience
• Can work shifts
• Understands the importance of professionalism
• Fluency in French
• Believes in team spirit

What you can expect:

• A 5-day working week
• Beverages and snacks for free
• Centrally located and easily accessible by public transport
• secured bicycle storage in the courtyard
• Employees discount for selected providers

Wir freuen uns Sie kennenzulernen!