design services

Working with data and qualitative insight, through collaboration with frontline staff, managers and the public, to design solutions and strategic propositions

● Understanding and articulating clearly how services need to change from a user centred, system, and business perspective

● Mapping the service experiences of users and defining how organisations need to change what and how they deliver so it’s more effective

● Working closely with user researchers to define and communicate people’s needs

● Identifying how organisations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems

● Setting future visions for product