Customer Service Consultant
Posted on :
13-12-2022
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Job Description
Drawing from an international network of credentialed providers and professionals, Workplace Options is the world s largest integrated employee support and work-life services provider. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 65 million employees across 100,000 organizations and more than 200 countries and territories. We provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.
Description:
Customer Service Consultant works in a service center and provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPOs core values. WPO relies on the consultants telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.
The shift is remote for a fluent French speaker.
Scheduled Shift: Monday to Friday 3:30PM - 12AM EST.
Responsibilities:
- Assess the Employee s needs through targeted questioning
- Obtain employee s personal information and information on the individual needing care
- Provide a clear explanation of the issues/needs
- Obtain desired geographic location for referral search and any personalized criteria
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client s needs
- Perform quality assurance callbacks to our clients
- Maintain a high quality work in all aspects of the position
- Maintain communication with clients and associated EAPs as required
- Ensure all data entries are complete and accurate, with proper spelling and grammar
- Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Demonstrate excellent knowledge of conflict resolution skills
- Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues
Skills:
- Detail oriented
- Ability to work independently and as a team
- Exceptional organizational, relationship building and interpersonal communication skills
- Able to manage time effectively in order to handle multiple tasks
- Able to handle fast-paced and ever-changing environment
Requirements
Required Education/Qualifications:
- Bachelor s degree
- Strong English, verbal and written communication skills
Benefits
WPO s traditional benefits include:
- Full Benefits Package (Health, Dental & Vision Care) + Paid Time Off
- Gym Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.
WPO4321
Required Education/Qualifications: Bachelor s degree Strong English, verbal and written communication skills
Employment Type
Full Time
Key Skills
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