Financial Service Associate

Role and Responsibility:

• Business Targets: Achievement of business targets for all financial products as defined and agreed upon.
  • Meet customers to sell all financial products
  • Meet & counsel Walk -in & DSA customers who have been referred to him / her by HDFC Limited
  • Influence customers to buy FD who have no prior HDFC Deposit relationship.
  • Ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options.
  • Obtain appropriate documents / information from the client and ensure the forms are duly completed before logging the sale.
  • Communicate the necessary details to the customers for the products being bought by them.
  • Ensure sale is completed through / in line with the defined sales process.
  • Maintain product mix across types of loans / value of loans (Eqt., Housing, etc.)
  • and appropriate open market share for all products (PAR / ULIP / Non Par).
  • Co-ordinate for all claims processing (with the help of TM/ ASM/ Coordinators / SM representatives).
  • Closely monitor the HL data of the HL executives mapped to maximize the business opportunities.
  • Ensure maximum joint calls with each HL executive mapped.
  • Ensure that all reports are created and maintained in a timely manner (DSR, Sales Dairy, etc.)
  • Ensure that all documents are properly scanned and there are no mistakes while lead updating in the system.
  • Be completely aware of the products being offered by the company and understand competition offering to be able to handle customer objections.
  • Be updated with the latest product features to enhance his / her selling abilities
  • Ensure all desired matrix and business composition (persistency, funded, non-funded, etc.) are met
    
• Relationship Building:
  • Manage relationship with HL executives mapped to him / her.
  • Maintain good relations with HDFC Limited
  • Maintain good relationship with Channel partners & DSA
  • Build relationship with the assigned / sourced customer to create opportunities for various products to fulfil the customer's financial needs.
    
• Account Management & Servicing:
  • Manage and service the existing customer portfolio.
  • Coordinate with the TM / Coordinator / SM for post sales service request form the customers (claims, endorsements, policy copy etc.)
  • Timely sharing of updated reports with the customers on products being bought by them.
  • Co-ordinate with the customers at the time of renewals.
    
• Certification and regulatory compliance:
  • Be compliant towards selling of various products by undergoing the training and certification for IRDA, AMFI etc. towards selling of insurance and any other products
  • The FSA has to be conscious and vigilant towards declaration of the customer information. In case FSA feels there is disconnect in the information shared by customer versus his/her observation, they need to crosscheck the information before booking the business.
  • Ensure the right quality of business being sourced.

Skills :