Network Administrator 1

Travel with own vehicle is required for some sites. We do provide a vehicle for use from each campus. A valid driver's license is required.

Top Skills & Years of Experience:

• Customer Service, Break Fix, Windows operating System Troubleshooting, Software Packaging and Deployment, End Point Management.

Interview Process: Microsoft Teams must have camera (1 hour)

100% On-Site role

Travel: 20-mile ranges from Support Campus

Basic Purpose

The focus is on providing a high level of support for external and internal customers while ensuring that all end-user service issues are resolved quickly and efficiently. Primary duties include installing, repairing, and maintaining a wide range of end-user devices such as computers, phones, printers, and network connectivity. In addition to the hardware support, the EDL Analyst also supports a wide range of operating systems and software.

Core Technologies include but are not limited to (see Appendix for details)

• End-User Support and Management
• Endpoint Support, Management, and Security Solutions
• File, Print and Terminal Service Management
• Subnet Management Solutions
• Virtual Desktop and Application Infrastructure (VDI) Support
• Network Support/Troubleshooting

Essential Functions

• Provide support for daily technical support activities for end-user devices, network, telecommunications, and server management.
• Installation and support of end-user devices.
• Investigate and troubleshoot network communication issues with firewall/proxy and endpoint devices.
• Investigate and work with the Security Operation Center (SOC) to resolve antivirus/malware notifications.
• Create knowledge base articles for technology solutions to support day-to-day service and implementations for external and internal customers.
• Availability and after-hour access maybe required. Evening and weekend work may be required on an as-needed basis. EDL Analyst is expected to be available via phone during on-call rotation.
• Travel is required to various locations within and outside of Delaware to provide end-user support and/or receive training.
• This position may need to move hardware not to exceed 50 lbs.
• Knowledge of the methods and techniques for installing, configuring, securing and upgrading software products
• Knowledge of the methods and techniques for performing diagnostics and problem resolution associated with end-user technologies
• Knowledge of basic end-user device, networking technologies, and server support
• Skill in the collection, analysis, evaluation, and presentation of data from a variety of sources
• Skill in communicating effectively
• Ability to establish and maintain effective working relationships
• Ability to coordinate resources from multiple different support groups to facilitate problem resolution
• Ability to use sound judgement and reach logical conclusions
• Ability to learn new support services associated with the Core Technologies