Technical Writer – Lead

Team Leadership and Guidance

Supervise members of the CSS Technical Writing Team, providing guidance and support to team members in performing their work.

Manage workload and distribution of work items to ensure the timely delivery of quality documents.

Monitor ticketing system for work requests and ensure that all requests are assigned to a Technical Writer in a timely manner.

Host scheduled and ad-hoc meetings (teamwide and 1-on-1) to maintain knowledge transfer, balance team workload, and promote an inclusive, hands-on team culture.

Documentation Development

Create, organize, update, and maintain internal and customer-facing documentation and related templates.

Develop and maintain documentation in the following subject areas:

o document creation, management, and maintenance

o document approval streams

o software installation and configuration

o data monitoring

o network architecture and design

o configuration management

o disaster recovery

o any other documentation required by AT&T CSS.

Work with Subject Matter Experts (SMEs) to obtain information required to create documentation and follow up with the experts to ensure accurate documents are being released.

Documentation Management, Planning, and Strategy

Work with the team to develop standardized documentation practices, including those used to create IT, network, and security documentation.

Work with stakeholders to scope deliverables in order to meet project milestones.

Work with stakeholders to maintain the existing content structure that houses AT&T Consulting documents and knowledge articles.

Manage and maintain a documentation delivery plan for ongoing engagements and projects.

Provide periodic and ad-hoc status updates to immediate supervisor and upper management, including documentation progress and estimated time required to complete assignments.

Documentation Delivery and Quality Assurance

Monitor and continuously improve documentation standards.

Enforce stylistic/ formatting practices, content quality, and established document management practices.

Follow best practices in document creation, peer review, and document delivery to customers.

Perform Quality Assurance (QA) reviews of outgoing/customer-facing documentation as needed.

Effectively communicate with team members, SMEs, and AT&T management to ensure timely delivery of quality work product.

Effectively balance simultaneous high-priority documentation projects.