General Manager for Best Western Plus Fort Wayne Inn & Suites North
General Manager for Best Western Plus Fort Wayne Inn & Suites North
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4+ years
Not Disclosed
Salary Not Disclosed
Job Description
The Best Western Plus Fort Wayne Inn & Suites North is looking for an enthusiastic, hands-on General Manager to join our team of professionals dedicated to providing extraordinary customer service and making a great impression on our guests and the community. Our General Manager is responsible for the day-to-day operations of the hotel, coordinating and collaborating with the owner and other department heads on all aspects of hotel functions including management of staff and guest satisfaction. We re seeking a motivated individual who can provide leadership and complement our culture of customer-driven service and quality in the industry.
The General Manager oversees, manages, and protects the interests of the guests, hotel staff, and owners, thus ensuring the success and profitability of the hotel. This position is perfect for someone who is looking for a home in the hospitality industry and not just their next job. We encourage growth and we promote from within, allowing every WNW Management employee the opportunity to achieve professional and personal excellence.
If you want to join a team that functions as a family and is truly invested in your success, please apply today for immediate consideration.
Job Responsibilities:
- Responsible for all day-to-day operations of the hotel
- Ensure the satisfaction of our guests
- Answer guest complaints per brand standards
- Oversee all hotel operations including front desk, sales and marketing, accounting, human resources, revenue management, housekeeping, maintenance, and safety & security
- All properties must be in good standing with the brands for QA and Guest Satisfactions levels
- Oversee the Food and Beverage operation to ensure all Food safety and local Health codes are being followed
- Responsible for the overall profitability of the Food and Beverage operation including banquets
- Assist Owner and WNW Management with renovations as requested. Send weekly renovation updates when applicable
- Create a courteous, honest, friendly, safe, and professional work environment.
- Responsible for hiring, retention, training, associate evaluations, and development of all hotel personnel
- Document all associate incidents, counsels, written warnings, and commendations
- Budget and oversee all revenues and expenses
- Ensure that the forecast is updated before the beginning of the following month and approved by WNW
- Review guest comments with appropriate departments and coach associates on how to resolve conflicts
- Ensure that all associates are properly dressed and conduct themselves professionally while on company property
- Work with department heads daily to ensure consistent, seamless operations
- Other duties as needed
Job Requirements:
5 years of experience working in a hotel (finance or accounting preferred)
2+ years working as a hotel General Manager (or equivalent experience) preferred
Associate s or Bachelors degree from an accredited university in Business Administration, Hotel Management, or related major
Computer skills, with a strong working knowledge of the primary Microsoft Office programs
Ability to work in a fast-paced environment with frequent interruptions
Excellent communication and interpersonal skills
Ability to interact with and manage different personality types
Ability to work evenings and weekends
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must maintain composure and objectivity under pressure
Excellent problem-solving skills
Ability to lift, move, and carry up to 30 lbs
Ability to stand for long periods
- Ability to successfully pass a background check, including a clean driving record, and other pre-employment screening
What we Offer:
Employee travel discount
PTO & holiday pay
Medical & dental benefits
401K
Growth and advancement opportunities
Employment Type
Full Time
