GA DOR - ITS Training and Development Specialist 2

Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives.

Must be local to Metro Atlanta
The following compliance item is REQUIRED at the time of resume submission.
**Tax Clearance Letter** (Pls review compliance tab for instruction)


Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Revenue (DOR).

Must be able to train on software applications or large-scale systems while also identifying areas of risk or for improvement on business processes. The incumbent must be able to build relationships with business resources across all divisions within the Dept. Must be able to facilitate meetings and work as a liaison between the business users and IT personnel on system changes. The incumbent must also be able to produce training or instructional videos and other training documents on system changes and upgrades.

Specific duties include (but are not limited to):
Facilitate meetings
Administers training for end users and other trainers
Consults with vendors or technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users
Identify training needs based on new system functionalities and/or changes in workflow or business processes
Produce instructional or training videos and documents for use in support of training
Provides services such as scheduling of training, maintaining records, setting up/checking equipment
Develop change management plans for transition to new or upgraded systems
Documents business processes and create instructional documents for users of new or upgraded systems
Track and report on system changes

Entry Qualifications:
High School Diploma or GED AND 3 years of experience providing educational, training or instructional services in functional area. (IT/IS, End User Support etc.)
Essential Qualifications:
Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and in relations to maintenance of systems
Accountability
Results Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goals
Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties, under general supervision
Teamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
Experience working with cross-functional teams in managing various initiatives, and bridging the gap between the business operations and technology teams
Experience training on software applications or large-scale system implementations
Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS3NA and Visio.
Experience using SharePoint or similar software for sharing documentation
Experience testing and coordinating testing of new installations and system upgrades
Experience producing training or instructional videos and documents

Priority Consideration:
Technical Writer certification
Experience testing and coordinating testing of new installations and system upgrades
Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, and Visio.
Experience developing adequate training or instructional materials for end users
Experience using SharePoint or similar software for sharing documentation

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceDemonstrated ability to appropriately address internal & external customer issues while respecting business needs including maintenance of systemsRequired3YearsDemonstrated ability to meet deadlines and manage team to achieve performance goalsRequired3YearsDemonstrated ability to weigh needs of the taxpayers and the department to decide the best course of action for all parties, under general supervisionRequired3YearsExperience training on software applications or large-scale system implementationsRequired2YearsDemonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS3NA and Visio. Required3YearsExperience developing adequate training or instructional materials for end usersRequired2YearsExperience testing and coordinating testing of new installations and system upgrades Highly desired1YearsTechnical Writer certificationHighly desired1Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address that will be used when submitting E-RTR.Question3Candidate must be paid AT LEAST NA if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed NA. Do you accept this requirement?Question4The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?