Project Manager

PROJECT SUMMARY:

The Massachusetts Health Insurance Exchange (HIX) is the health insurance marketplace for Massachusetts. It allows individuals and small businesses to shop for and enroll in partially subsidized or non-subsidized insurance based on a side-by-side comparison of plans. The HIX Program team is committed to creating and maintaining a best-in-class HIX system that will meet or exceed federal ACA requirements, maximize flexibility, minimize the technical and operational support burden, dynamically adapt to changing rules, policies, and legislation, and set a new standard in consumer ease of use and satisfaction.

POSITION OVERVIEW:

The Process Improvement Lead, reporting to the Program Management Lead, is responsible for implementing process improvements across the Program including components of the MA HIX/IES Program Management Plan.

KEY RESPONSIBILITIES:

Advise, guide, drive and support the implementation and ongoing process improvements to current and new key business processes and documenting in the HIX Program Management Plan (PgMP)

Collaborate with cross-functional teams in the identification, research, and implementation of process improvements

Make recommendations for business process improvements, while facilitating and coaching stakeholders on continuous improvement techniques

Foster positive relationships at all levels of the organization

Develop and share best practices among project team members

Ensure that processes and improvements are captured in the PgMP

Other responsibilities as assigned

EDUCATION, EXPERIENCE and QUALIFICATIONS:

Bachelor's Degree in a relevant field

1-3 years of experience in a process improvement role

Experience developing implementation strategies for new processes and procedures

Strong analytical skills, problem solving aptitude, and attention to detail

Good project management skills including scheduling and planning

Experience facilitating meetings with many stakeholders from different agencies

Excellent communication and presentation skills

Ability to work well with others in fast paced, dynamic environment where deliverables are potentially dependent on the output of others

Knowledge of Microsoft Office, SharePoint, JIRA a plus