Change Manager

Title: Change Manager

Duration: 4 months

Location: Atlanta Georgia

Note: This is a Hybrid Role.

Job Description:

• The Change/Communications Manager ensures that all changes are managed in a controlled manner including standard changes and emergency maintenance relating to business processes applications and infrastructure.
  
• This includes change standards and procedures impact assessment prioritization and authorization emergency changes tracking reporting closure and documentation.
  
• The Change/Communications Manager will be responsible for developing implementing and overseeing both internal and external communication strategies.
  
• This role will ensure that all communications are consistent with the City of Atlanta brand values and goals.
  
• The successful candidate will have a strong background in public relations corporate communications and content creation.
  

Applicable Skills:

• Establishes the process for change management and ensures that each change follows the complete procedure to ensure minimum disruption to IT services and business operations.
  
• Evaluates all requests for change (RFCs) to determine the impact on business processes and IT services and to assess whether change will adversely affect the operational environment and introduce unacceptable risks.
  
• Authorizes acceptable changes either alone or after a Change Advisory Board meeting has taken place.
  
• Ensures that changes are logged prioritized categorized assessed authorized planned and scheduled and are introduced in a controlled and coordinated manner.
  
• Liaises with all necessary parties to coordinate change building testing and implementation in accordance with schedules.
  
• Carefully manages emergency changes to minimize further incidents and make sure the change is controlled and takes place securely. Verifies that emergency changes are appropriately assessed and authorized after the change.
  
• Maintains a tracking and reporting system to document rejected changes communicates the status of approved and inprocess changes and completes changes.
  
• Makes certain that approved changes are implemented as planned and ensures that they have met their objectives. Refers back any changes that have been backed out of and have failed.
  
• Whenever changes are implemented updates the solution and user documentation and the procedures affected by the change accordingly.
  
• Analyzes change records to determine any trends.
  
• Closes RFCs.
  
• Produces regular management reports.
  
• Works with Configuration Management to ensure that configuration item (CI) changes are entered in the change management database (CMDB).
  

Education and Certification:

• College diploma or university degree in the field of computer science systems administration and/or communications.
  

Knowledge and Experience:

• ITIL v4 experience with practitioner certification in change management preferable.
  
• Use of change management tools.
  
• Knowledge of deployment and implementation methodologies (Agile EDM infrastructure etc.) of related technical change management experience.
  
• Experience in project management and knowledge of approaches tools and phases of the project lifecycle.
  
• Solid understanding of the software development lifecycle.
  
• Understanding of configuration management principles.
  
• Familiar with controls and audit compliance/SOX.
  
• Experience with digital marketing including social media and content management systems.
  
• 5 years of experience in a communications role preferably within industry/sector.
  
• Exceptional writing editing and verbal communication skills.
  
• Proven track record of developing and executing successful communication strategies.
  
• Strong media relations skills and existing media contacts.
  

"If you are: bright motivated skilled a differencemaker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multitask communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit."

About Us:

TriForce is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #) on Inc. 5000 fastest growing companies in the USA. TriForce Consulting Services Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems business intelligence data analysis database support and maintenance data warehouse implementation and support systems architecture and systems integration for our clients. Our technical competencies are in Java.NET SharePoint PHP Business Intelligence (Cog nos Data Warehouse) mobile applications platforms (iPhone iPad Android Blackberry) and various other technologies. We also specialize in providing resources to manage infrastructure projects. TriForce is one of the fastest growing companies in the Philadelphia region by receiving the award 6 times and 4 times on Inc. 5000 fastest growing companies in the USA.

Establishes the process for change management and ensures that each change follows the complete procedure to ensure minimum disruption to IT services and business operations. Evaluates all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk. Authorizes acceptable changes, either alone or after a Change Advisory Board meeting has taken place. Ensures that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner. Liaises with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules. Carefully manages emergency changes to minimize further incidents and make sure the change is controlled and takes place securely. Verifies that emergency changes are appropriately assessed and authorized after the change. Maintains a tracking and reporting system to document rejected changes, communicates the status of approved and in-process changes, and completes changes. Makes certain that approved changes are implemented as planned and ensures that they have met their objectives. Refers back any changes that have been backed out of and have failed. Whenever changes are implemented, updates the solution and user documentation and the procedures affected by the change accordingly. Analyzes change records to determine any trends. Closes RFCs. Produces regular management reports. Works with Configuration Management to ensure that configuration item (CI) changes are entered in the change management database (CMDB).