(ICT Network Provider) Head of NDO

• Developing and Leading a team in both scale and skill to deliver according to agreed business and delivery strategies.
  
• Tracking project financials and ensuring that respective plans are developed and put into place together with respective stakeholders to ensure financial Targets are being achieved.
  
• Proactive engagement in measuring and tracking key efficiency indicators across cost centre and project and executing on plans to improve.
  
• Defining, develop and drive execution of tactical and long-term strategies to support overall business objectives.
  
• Together with the respective project/program organization, enhance the profitability through continual commitment and proactive drive of efficiencies via tools, process and innovative delivery strategies. You will leave no stone unturned to find smarter, faster deliveries, leveraging on automation ML and AI.
  
• Proactive engagement and leadership with the respective sales organizations within the Key Accounts to identify and drive leads and opportunities from concept to realization. You will have key role reinforcing add- on sales culture and driving top line growth.
  
• Provide the leadership on the evaluation, certification and management of authorized services providers/sub-contractors
  
• Ownership & implementation for all tool platforms required for the NDO deliveries are deployed, operated and maintained throughout their lifecycle.
  
• Lead C-Level customer presentations where required and proactively engage on a regular basis within the customer organization to identify needs, expectations and develop close relationships.
  
• Proactively analyze customer network data for capacity bottlenecks impacting customer experience, creating a proposal of where and when to invest which is to be tabled and progressed with the Key Account.
  
• You will be solely accountable for the development of the technical competence and certification in line with our 3 year rolling projected business demand. A more detailed roles job accountability will be outlined to the shortlisted candidates.
  

• Demonstrated ability to lead large service delivery teams in diverse and complex operational environments.
  
• You will develop a culture with your team that challenges , sustains, engages, and motivates your people.
  
• You will hold yourself accountable in everything you do and you know how to hold others accountable to achieve common goals of your organization.
  
• You will take an extremely proactive approach, when issues are raised to you action will be taken and driven to conclusion.
  
• You lead by example in everything you do and you generate energy in those around you to achieve goals.
  
• Take ownership, make the hard decisions, drive to conclusion, don t blame others, be humble to seek help when needed and learn from previous mistakes.
  

Requirements

• Degree in Electrical, Electronics or Telecommunications Engineering or IT mandatory
  
• Other Business related qualifications highly regarded.
  

• Minimum 15 years of relevant experience in ICT Industry with experience in pre-sales and service delivery
  
• Operational telecoms management experience of a least 5 years.
  
• Demonstrated Network Design and Optimization background of at least 10 years
  
• Proven track record of leading teams to successful project outcomes in customer projects and CxO engagement.
  
• Senior leadership experience, previous management experience and other leadership skills will be considered as an advantage
  
• Demonstrated ability to work in a demanding service environment with changing and tight deadlines.
  
• Solid and proven negotiation and conflict management skills