Check that all Front Office employees report to work punctually and are well groomed before each of their shift Conduct daily briefings and ensure that all pertinent information is well received by team members Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
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