Business Processing Associate

• Process incoming service requests quickly and effectively. Fully responsible for all steps necessary to address the customers inquiries, including coordinating and advancing outcomes with other teams until all request requirements are met.
  
• Experienced in all interactions involving phone, email, and postal channels and knowledgeable of all firm products and processes that apply at this level.
  
• The customer service consultants for existing businesses answer questions and handle requests from various customer channels. Take every reasonable step to look beyond the service request and make sure you comprehend all of your customers demands before meeting them; if in doubt, ask your assistant manager for help.
  
• Complete periodic other tasks and obligations designated by your supervisor in order to satisfy reasonable operational and/or other needs.
  
• Handle each request for a life change under the regulations.
  
• Make sure thatthe deadline and goals for any further tasks or projects that may be given are met or exceeded.
  
• Maintain team participation and contribution.
  
• Attend and receive certification for training programmes identified to advance skills and for personal development in accordance with the schedule.
  
• Fulfills other obligations and tasks from time to time as delegated by the supervisor to fulfil operational and/or other needs.
  
• Assure that individual processing turnaround times (TAT) are achieved or surpassed.
  
• Ensure that all tasks and activities are quickly and accurately recorded in AOM.
  
• Engaging in all team activities and participating fully.
  
• Allow the service quality, including presentation and accuracy, to meet or exceed the expectations of our clients and business partners.
  
• Verify that the output meets or exceeds the predetermined minimum performance standards.
  

Requirements

• At least 2 years working experience in data processing, fresh graduates are encouraged to apply.
  
• Proficient in Microsoft Office (Word and Powerpoint).
  
• Self-driven and customer orientated.
  
• Rational Problem solving.
  
• Time management skills.
  
• Capable to commit long working hour including weekend and public holiday
  
• The candidate must make a commitment and adhere to NZ working hours.
  

Benefits

• 16% Employer Provident Fund contribution
  
• Unlimited coverage for Outpatient/Specialist treatment
  
• Hospitalization coverage per annum
  
• Dental/optical claims entitlement