Position: Field Service Officer (Win)
Location: Allen, TX
Duration: 6+months
Job Description:
- Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications.
- It is an onsite type role that does require strong people and communication skills along with a solid background in Workstation support.
- Minimum 3 years work experience.
- The Individual must be able to work alone and within a team.
- The ability to follow defined processes and carry out various Operational type task.
- Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.
- Advanced Experience in Windows Operating Systems.
- Experience in Active Directory
Roles and Responsibilities:
- Imaging of Windows Devices to latest version
- Provide 2nd Level Support
- Unboxing and packing of equipment To/ From Remote locations
- Must be able to follow schedules and perform administrative type tasks IMAC
- Perform Hardware and Software Installations
- Smart Hands Activities
- Provide remote support for users traveling or at home.
- Endpoint Encryption Troubleshooting McAfee
- Ability to work in Active Directory
- Provide asset information within ticketing system to ensure an accurate asset database
- Perform refresh of end user devices in alignment with refresh schedules
- Assist with inventory activities as required weekly and monthly
- Ensure local Inventory is up to date and correct
- Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
- Ability to work within Service Now
- Strong ability to interact with Customers
- Proper Documentation of End User Issues within Service Now
- Backup and Restoration of End User Data