GA DOL Systems Analyst 2 (North Georgia - Gainesville Area)

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

*Local Candidates, North Georgia - Gainesville Area*
*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

Provide onsite desktop support for customers located within assigned locations.
Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
Install & support network devices providing business critical service
Perform end user data back-up and recovery ensuring attention to detail
Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
Open/document/track problem tickets escalating to appropriate workgroups when required.
Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
Provide special project support including setup and breakdown and relocation of computer equipment and peripherals. Required/Desired Skills Skill Required /Desired Amount of Experience Consultant Experience Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required 0 Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required 2 Years Experience imaging and deploying laptops Required 2 Years Experience providing desktop/laptop computer hardware support Required 2 Years Experience supporting Microsoft Outlook email client Required 2 Years Experience supporting Microsoft Office 2013 or higher Required 2 Years Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 2 Years Experience with Bitlocker encryption, antivirus, and malware/spyware removal software Highly desired 2 Years A+ Certification or Network+ Certification Required 0 Experience with local and network printer troubleshooting and repair Required 2 Years Technical support experience in a Windows 10 PC environment Highly desired 2 Years Experience supporting Cisco VoIP phones and Jabber client Highly desired 2 Years Setup and install computers for New Hire On-Boarding's and Off-Boarding's Required 2 Years Experience in an Active Directory Domain environment. Required 2 Years Questions No. Question Consultant Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address that will be used when submitting E-RTR. Question3 Candidate must be paid AT LEAST NA if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed NA. Do you accept this requirement? Question4 The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question6 Onsite Required: Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment. Candidates will not be permitted to work remotely. Do you accept this requirement? Question7 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?