Customer Care Advisor w/ native level of French or German

Are you a French native speaker or a German native speaker with good organizational skills? Would you thrive in a position that includes multitasking and diverse responsibilities? Great, keep on reading then!

Our client is an American multinational company based in the center of Barcelona. They are looking for someone dynamic and willing to learn more about the world of customer service. They also offer many great benefits, which you can read about below!

Tasks

• Accurately taking care of the order processing, delivery creation, and shipment processing
• Building a strong customer relationship through prompt resolution to clients' issues regarding stock availability, sales order and shipment status, product and services
• Receiving and processing of sales orders
• Following up on order status and order book maintenance
• Attending trade shows
• Being a back-up for the Customer Service and the Sales Support team

Requirements

• Experience in Customer Service and/or Sales Support
• Ability to interact effectively and cooperatively with employees at all levels
• Good communication skills
• Detailed-oriented and proactive
• Great organisational skills
• Knowledge of SAP and Salesforce is a plus
• Bachelor's Degree is a plus

Benefits

• Permanent contract

• Competitive salary package

• Hybrid working model

• Private Health Insurance and Life Insurance from day 1

• Pension Plan after 1 year

• Bicing card

• Gym allowance

• International team with a hands-on and stable environment

• Office located in the city center

• Working Hours: Monday to Friday 09:00 - 17:30

• Step 1: Interview with our Recruiter to get to know you better

• Step 2: Interview with the HR and Hiring Manager

• Step 3: Interview with the Head of the Department