Manager B2B
Manager B2B
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Salary Not Disclosed
Job Description
You are a passionate technology leader who will use your initiative, and experience leading delivery to be the guiding voice for your team. You can balance day to day workload with the demands of a fast paced agile team. You will manage the growth and development of a diverse team with varying digital skill-sets and create an environment that fosters collaboration and where results are delivered naturally.
You have the ability to be a champion for your team, focused on creating an engaged and strong team culture along with being able to build the strategy to take us to the next level.
You will not be alone! You will team up with friendly, supportive internal partners who aspire to build the best products and have a passion for customer experience.
Requirements
- Supporting a dynamic team of product owners, designers, developers, and testers in delivering on key outcomes and growing their careers
- Drive team engagement, foster collaboration, share the vision and support a culture of high performance and continuous learning
- Generating awareness of the digital roadmap across TELUS stakeholders groups in order to influence and partner with them to deliver experiences that solve customer problems
- Building relationships and networks across multiple internal teams and vendor/agency partners to help deliver a consistently great digital user experience for TELUS
- Driving and influencing stakeholders to ensure that TELUS is delivering on our customers first strategy by keeping end-to-end customer experiences top of mind when defining program scope and deliverables
- Leading customer validation and ongoing continuous improvement (build, measure and learn)
- Consistently monitoring adoption and engagement metrics for the website, with specific outcomes tied to customer fallout and call offload, and leveraging data to drive continued enhancements
- Keep a pulse on industry best practices and continually challenge TELUS Digital against best in class
- Deep understanding of software delivery, from planning, through discovery, design, development, deployment, maintenance and iteration
Benefits
Health and well-being:
- Flexible & customizable medical, vision and dental benefits
- $5000 for mental health support annually and access to mental health employee assistance programs
- Free premium subscription to mental health app, Calm
- $750 Well-being allowance
- Maternity and parental leave top-up
- Fertility treatment coverage
- Gender affirmation coverage
Financial compensation:
- Regular bonus or sales incentive opportunities in addition to competitive base salary
- Equity incentive opportunities
- Generous employee pension and share plan with matching programs
- Complimentary mobile devices with unlimited plans for select positions
- Exclusive opportunities to invest in Canadian start-ups that TELUS is partnered with
- Optional student loan repayment through flexible benefits plan
- 24/7 financial counselling
- Donation matching to eligible Canadian registered charities, to an individual maximum of $2,500 per year and a $1 donation reward for every volunteer hour you track
- Flexibility to allocate benefit credits directly to our group RRSP or TFSA
Flexibility and time off:
- Flexibility to work in-office, virtually or a combination of both
- $250 top-up available to mobile and virtual team members for home office expenses
- Digital collaboration experience through Google s next-generation technology tools
- Paid time off, including both vacation and additional personal well-being days available through your benefits plan
Growth and development:
- Award-winning career development & coaching culture
- Access to unlimited LinkedIn Learning, including over 16,000 expertly curated video-based courses
- Leadership training, role-specific learning and upskilling and reskilling
- Team member resource groups that offer peer support, mentorship and leadership opportunities
- Formal recognition and rewards programs
- Opportunity for career mobility across the company locally and globally
Supporting a dynamic team of product owners, designers, developers, and testers in delivering on key outcomes and growing their careers Drive team engagement, foster collaboration, share the vision and support a culture of high performance and continuous learning Generating awareness of the digital roadmap across TELUS stakeholders groups in order to influence and partner with them to deliver experiences that solve customer problems Building relationships and networks across multiple internal teams and vendor/agency partners to help deliver a consistently great digital user experience for TELUS Driving and influencing stakeholders to ensure that TELUS is delivering on our customers first strategy by keeping end-to-end customer experiences top of mind when defining program scope and deliverables Leading customer validation and ongoing continuous improvement (build, measure and learn) Consistently monitoring adoption and engagement metrics for the website, with specific outcomes tied to customer fallout and call offload, and leveraging data to drive continued enhancements Keep a pulse on industry best practices and continually challenge TELUS Digital against best in class Deep understanding of software delivery, from planning, through discovery, design, development, deployment, maintenance and iteration
Employment Type
Full Time
