Customer Service Representative
Posted on :
22-11-2022
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
0-1 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
22-11-2022
Job Description
KO Business Solutions is a family-owned staffing agency that is proud to be working with an industry leading call center and outsource solutions centered around higher education tuition and loansas they seek to hire temporary Customer Service Representatives.
Pay rate:$18/hr
Position Type:Temporary, approximately 3 months, beginning November 14
Location:Coroapolis, PA (Moon Township)
Schedule:Full time, Monday - Friday, 40 hours per week.Shifts will be 8 hours between the times of 8:00 am - 8:00 pm EST*
*The actual shift will be determined by the client and presented at the time of the offer.
*The actual shift will be determined by the client and presented at the time of the offer.
Training schedule:Monday - Friday 9 am - 6 pm, approximately 2 - 3 weeks.
Start Date:11/14/22
The Customer Service Representative will be responsible for the following:
- Respond to inbound questions regarding loan servicing andFinancial Aid inquires from former and current students and parents. Make outbound calls with payment reminders.
- Answer, investigate and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.)
- Process refunds.
- Ability to be cross-trained on multiple products.
- Participate in training to improve skills and performance.
- Consistently meet or exceed performance standards for service quality, accuracy and volume - There are call center metrics that need to be met.
- Adherence to schedules during call center hours: shift breaks, lunch schedule, etc.
- All other duties assigned.
Requirements
- Minimum of a high school diploma, college degree preferred
- One year of experience incustomer service
- Excellent interpersonal and motivational skills
- Proficient with Microsoft office
- Problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
Benefits
Job Type: Full-time, Temporary
#INDL
Rate of Pay: $18/hr
Minimum of a high school diploma, college degree preferred One year of experience in customer service Excellent interpersonal and motivational skills Proficient with Microsoft office Problem-solving and conflict resolution skills Ability to work in a fast-paced environment
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
