- Work Location Montreal
- Good Communication skills and Customer interactions
- Responsive and reachable
- Prior onshore working experience with customers
- Good in Stakeholder management
- Good and sound knowledge on SAP Architecture and Functional areas
- Ensures effective security, operation and performance of SAP environments.
- Establishes the infrastructure standards and requirements
- Administration of SAP integration, interfaces and support tools.
- Provides proactive support, through effective capacity planning and change management
- Maintain the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly.
- Distribute the online SAP user workload and monitor and manage the SAP background job workload.
- Perform OSS / SAP Service Marketplace: Searching notes & creating OSS messages for the respective queries to improve the Performance. And software download, Maintain System Data, Maintenance Certificate, Developer & object registrations and connection maintenance etc.
- Starting and Stopping SAP instance/(s)
- Preventive Maintenance activities - Support Pack/Plug-in implementations, Kernel upgrades, OSS note applications and to apply support pack
- Perform daily health checks and respond to alerts
- Monitor and optimize the performance of SAP platform, supporting database and associated 3rd party applications
- SAPGUI/SAPLGPAD troubleshooting and maintenance/upgrades/installations
- Prepare and maintain system documentation, procedures, and standards
- Perform SAP Installation, Post installation, client administration, System Refresh and Post-Refresh activities as required
- Perform parameter modification, Buffer, memory management, performance tuning and troubleshoot
- Perform OS level system checks and maintain jobs at OS level
- Ability to solve work related issues appropriately and in a timely fashion
SAP Basis SAP Architecture and Functional areas