Wintel Admin
Posted on :
11-11-2022
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Job Description
- Extensive knowledge & hands-on experience in managing & troubleshooting Windows /2012/2016/2019 Operating systems in large scale Production Support Server Environment.
- Expert knowledge in Hyper-V 2008, 2012, 2016, 2019 Deployment, Troubleshooting and Administration
- Strong knowledge on installing, configure, manage & troubleshooting Microsoft Windows OS, DNS, DFS,NLB and Cluster.
- Administration and Troubleshooting of Hyper-V Network configuration.
- Good troubleshooting skills in Hyper-V Cluster & Replica Configuration.
- Able to manage & troubleshoot Hyper-V checkpoints, Hyper-V VM templates, hardening policy and VM build process.
- Exposure to Windows Server S2D & Hyper-V HCI hardware.
- Administration, configuration of Dell//HP physical servers
- Managing DFS based file server and ensure replication is intact.
- Diagnose and resolve problems associated with the Directory Replication service.
- Strong Knowledge of Troubleshooting skills on Windows server (Blue Screen Errors, performance & capacity issues, permissions issues)
- Scripting knowledge /experience in VB Script, PowerShell is must.
- Handling escalated incidents or high critical tickets providing RCA.
- Predicting Risk/Impact and Participating in Major Changes.
- Handling 3rd party for underpinning contract SLA's
- Working knowledge of server virtualization host and Guest OS.
- To provide technical support to clients, respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution.
- Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures.
- Drive root cause analysis and provide feedback to improve future customer architecture changes.
- Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.
- Enhance customer satisfaction by responding to all customer filed issues specific to Hyper- V and providing relief either through self or by driving visibility of the issues upstream to ensure they get fixed.
- Improve product supportability and serviceability by actively participating in new design development to provide feedback to drive increased stability of Hyper-V and Windows platforms for enhanced customer satisfaction.
- An ability to learn new technologies quickly Good time management skills with strong documentation skills.
- Good communication skills both written and verbal.
- Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.
- Provide on-site support at data centre for infrastructure maintenance activities.
- Work with Local & Global Teams
- Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned
Employment Type
Full Time
Key Skills
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