Customer Service Representative

Job Title: Customer Service Representative - 7620

Responsibilities may include the following and other duties may be assigned:

• Represents company to external and internal customers, answers product related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary.
• May manage web based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels

Must Have Technical Skills:

• Experience working in SAP
• Invoicing
• Order Entry
• Salesforce Lightning
• Sales Support

Nice to Have:

• B2B Sales
• Capital Orders Management
• Medical Device
• MS Office
• SAP OTC

Required Knowledge and Experience:

• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Requires minimum of 2 years of relevant experience.