Collaborate with sales team to identify and grow opportunities within territory
Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience. across stages, channels and touchpoints in the customer journey
Enabling a two-way stream with customer facing teams through – collecting feedback from customer facing teams to derive meaningful insights for improvements
Improve and ensure the business relationships between the operations management as a partner and customers
Make regular reports to the Management and also advise ad hoc and in a timely manner, any issues likely to affect the relationship between Client and Coordinate best practice within and across teams and communicates performance standards
Ensure that the team results are meeting the predefined goals in terms of quality and productivity
To consistently achieve his team set monthly activity and revenue/profit targets
To deliver a first-class level of customer service to your clients by ensuring you follow through all aspects of the sales process and this will be managed against KPIs
Report and analyses if accounts progress to sales manager
Dealing with any account issues with the sales managers
Work with internal departments to ensure all areas of the account are being run effectively
Identify opportunities within account base
Advise and consult with customers to define and achieve value add for them
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