TAM Supervisor

Responsibilities:

• Collaborate with sales team to identify and grow opportunities within territory
• Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience. across stages, channels and touchpoints in the customer journey
• Enabling a two-way stream with customer facing teams through – collecting feedback from customer facing teams to derive meaningful insights for improvements
• Improve and ensure the business relationships between the operations management as a partner and customers
• Make regular reports to the Management and also advise ad hoc and in a timely manner, any issues likely to affect the relationship between Client and Coordinate best practice within and across teams and communicates performance standards
• Ensure that the team results are meeting the predefined goals in terms of quality and productivity
• To consistently achieve his team set monthly activity and revenue/profit targets
• To deliver a first-class level of customer service to your clients by ensuring you follow through all aspects of the sales process and this will be managed against KPIs
• Report and analyses if accounts progress to sales manager
• Dealing with any account issues with the sales managers
• Work with internal departments to ensure all areas of the account are being run effectively
• Identify opportunities within account base
• Advise and consult with customers to define and achieve value add for them