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You will be updated with latest job alerts via emailClient:
NFP
Site Address:
Austin, TX / Remote
Position:
Support Tech - Help Desk
Hours/Duration:
40 hours/week (SHIFT )| 6 to 12 month Contract to extension with direct hire conversion
Rate
30-35 hr
C2C/1099/H1B?:
YES - cit, gc;
No Ead. Sponsorship not offered
NO h1, Sponsorship not offered
Summary: The Support Technician serve as the first point of contact for employees seeking technical assistance for computing and phone issues. Provide technical support over the phone and in person, and maintain the smooth operation of the computer facilities.
Essential Duties and Responsibilities:
Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
Setup and test PC's for new and / or existing users.
Research and make recommendations for new software and hardware as needed.
Respond to user hardware and software problems.
Test and document corporate initiatives as assigned by Manager
Assist with management of mobile devices
Other items as assigned
Knowledge, Skills, and/or Abilities:
Thorough knowledge of Windows Operating Systems Win7&10)
Thorough knowledge of Microsoft Office Suite (2013)
Enterprise level AntiVirus experience.
Enterprise level VPN experience.
Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
Experience with PC hardware build and troubleshooting
Familiarity with mobile devices (smartphones/tablets)
Strong customer service communication skills
Good attitude and a desire to help others
Proven communications and interpersonal skills.
Thorough problem solving skills.
Ability to train new individuals, transfer knowledge, and assume new responsibilities.
Dependability
Active Directory management
Certificates, Licenses, Registration: None
Physical Demand: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.
You must Provide 3 references with your resume to be held on file, show linkedin recommendations or reference checks (supplied to hr and is part of the hiring process)
They are required to move forward for consideration
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