Desktop Support

Job Role: Desktop Support

Job Location: Charlottesville -VA / Centennial, Englewood Colorado / NYC - NY (Onsite)

Job Type: Full Time

Note: No Visa Transfer, No Visa Sponsorship

Job Description:

Desktop Support Engineer to provide technical assistance to end users. Will be installing, upgrading, and troubleshooting hardware and software systems.

Supporting end users, should have a problem-solving attitude along with the ability to give clear technical instructions. Should also be familiar with remote troubleshooting techniques.

Ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Address user tickets regarding hardware, software, and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Requirements and skills

Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

Hands-on experience with Windows /Mac OS environments like laptop/desktop Imaging, software package installation, configuration etc.,

Working knowledge of office automation products and computer peripherals, like Wi-Fi, printers, and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

BSc in Computer Science or relevant field