Cisco UCCE Engineer

Greetings..!!

Hope you are doing great today!!

Please review the job description if you find yourself comfortable with the description please share with me your updated resume along with the best rate of what you are looking for.

Job Title: Cisco UCCE Engineer

Location: Remote with up to 25% travel to Tampa, FL

Duration: 6+ Months

Visa: All visa will work except OPT CPT.

Note:

Hands on experience with Finesse development

Java/JS/HTML/CSS development experience for gadget development.

Good hands on experience in java, jsp applications, routing and cti integration and implementation.

In addition, CRM and any Custom Gadget development experience and integration with finesse.

Job Description:

Cisco UCCE Engineer

Assess, design and document technical requirements supporting business needs.

o Configure/troubleshoot/build profiles, etc. in a Cisco UCCE solution

o Hands on experience in Cisco UCCE and tools.

Understanding of end to end development of Cisco call flow.

Understanding and knowledge on complex business processing. Especially has the ability to work as a team member and transfer knowledge to the Cisco CVP Engineer to create a complete flow process.

Design and script call flows to better enhance the customer experience.

Experience in Cisco call studio and ICM scripting.

The resources will be expected to work on enhancements/projects/automation/defect fixes endeavour.

o Works on problems of diverse scope and complexity

o Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes

Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM]

Develops detailed call flows based on the established design and feedback from the client (including Call Queuing and Treatment, Call Routing, ACD equivalent functions available, fail over scenarios, etc.).

Develops detailed scripts (in Cisco Unified Intelligent Contact Manager). Configures applications to meet requirements.

Executes tests, working together with other team members.

Works with application specialists to provide technical guidance on applications implementation, routing, application configuration, and production rollout.

Additional Skills preferred

o Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.

o Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-tability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detailExperience in all these areas:

Cisco ICM Enterprise development and deployment experience

Cisco IP-IVR Application Design, Development, and support

Cisco ICM Solution Architecture and Integration Design

Cisco ICM Script Design and Deployment

Cisco CVP Solution Architecture and Integration Design

Cisco CVP Application Design and Development

ICM Enterprise script, design, deployment experience

H.323, SIP and/or MGCP integration experience with UCCE Solutions

SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis

ITIL Framework awareness

Experience with a disciplined development methodology and release management process

Ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols

Ability to perform complex problem isolation within LAN/WAN Networks

o Hands on experience with Finesse development

o Java/JS/HTML/CSS development experience for gadget development.

o Good hands on experience in java, jsp applications, routing and cti integration and implementation.

o In addition, CRM and any Custom Gadget development experience and integration with finesse.

o Core java + REST/SOAP automation and development

Additional Experience helpful

o Experience with administrating ESXi hosts, Virtual Machines, and Linux appliances

o Knowledge of Cisco ICM and CVP call script development education Required