Deskside Support

• User Administration
• Onboard new users by creating all new user account information including, but not limited to Active Directory, Enterprise Resource Planning (ERP) systems, phone system, video conference, intranet, etc.
• Assist with Sarbanes Oxley documentation gathering activities
• Maintain asset management system

• New User Computer Deployment
• Responsible for executing PC setup and desktop image deployment for all new users
• Maintain and execute PC deployment imaging system
• Install PC hardware peripherals and phone handsets
• Install printer hardware and drivers as needed
• Train users as needed
• Install software packages as needed

JOB QUALIFICATIONS:

Education Required:

2 year associates degree Information Technology related degree and 2+ years related work experience

OR

4 year bachelor's degree Information Technology/Computer Science/Computer Engineering related degree preferred

OR

4+ years Information Technology related work experience

Skills Required:

• Strong verbal and written communication skills
• Advanced desktop support - client side or remote
• Build and deploy/setup computers and work stations
• Ability to maintain desktop deployment methods or imaging software
• Install and configure host-based antivirus software
• Desktop Windows 10 installation, support, patching, and troubleshooting
• Ability to modify system registry
• Support of Office 2013, 2016, 2019, Chrome, IE 11, MS Edge
• Troubleshoot network printers
• Active Directory understanding - client side
• Demonstrated experience providing support with remote tools
• Install and troubleshoot 3rd party applications on the desktop
• Ability to install and update device drivers

Preferred skills or knowledge:

• Experience training/mentoring junior technicians
• JD Edwards support experience
• Oracle Transportation Management support experience
• SQL database administration network skills relating to Ethernet switch configuration
• PowerShell knowledge or experience
• Network skills relating to firewall and VPN configuration
• VMware and virtualization technologies
• Experience with backup systems and software
• Ability to troubleshoot wireless network problems client side
• ITIL knowledge and certifications