Senior Content Strategy Analysts

Job Overview:
Creates, codes, manages, and delivers technical content that allows clients to navigate Mastercard's self-service tools and optimizes the customer user experience
Accountable for structuring content framework, defining taxonomy and building scalable software solutions to house technical content

Responsibilities:
Establishes a framework for developing and distributing consistent, reliable content to customers
Serves as a subject matter expert capable of independently resolving most issues while keeping senior leaders informed of any potential risk
Collaborates with internal resources and Mastercard business partners to drive the design of a content framework that meets end user requirements and increases reusability of content through profiling, topic reuse, relationship tables, and ditamaps
Creates, organizes and updates Darwin Information Type Architecture (DITA) based, XML, API and other emerging content management technologies according to information model and markup guidelines
Establishes and communicates standards for information types, structures, and assembly so that content is organized logically with the end-user in mind
Partners with developers to construct style sheets and ensure consistency of language and product references
Leads projects/initiatives as an individual contributor
Provides architectural and technical guidance to less experienced team members

Knowledge/Experiences
HTML/XML/API/Markdown experience is a must
Experience with OpenAPI specification tools, such as Swagger, is highly desirable
Experience contributing to the development of a framework for technical content in accordance with enterprise-wide content strategy
Extensive experience researching and responding to complex content issues and inquiries
Established ability to effectively communicate content standards across the organization
Experience using established and emerging content management technologies
Experience adhering to established content and taxonomy standards and guidelines