Front Desk Receptionist

Position Title: Front Desk Receptionist

Our client, a local and growing ophthalmology practice, is seeking Front Desk Receptionist for its office in Lancaster, PA and Hershey, PA. The Front Desk Receptionist is to provide a welcoming and informative experience for all patients and to oversee the operations of the front office. We are looking for an energetic self-starter who is willing to learn and take on additional responsibility. A positive, can-do attitude is essential to success in this position.

JOB RESPONSIBILITIES:

• Performs day-today administrative functions and general office duties including but not limited to word processes, copying, filing, faxing, email, answering phones, and data entry.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
• When scheduling appointment, carefully screens patients for new address, new pharmacy, new phone numbers, new family doctor, or update registration and informs patient of adequate information that must be presented at time of visit.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Performs all duties in support of successful EHR/EPM implementation.
• Performs duties associated with Medical Records processing.
• Perform other duties as assigned

REQUIREMENTS

• 2-4 years customer service experience (medical practice experience preferred)
• Strong organization skills and ability to multi-task
• Bi-Lingual (Spanish) preferred